Returns & Exchanges

At Mozi Wash, we want you to be completely satisfied with your home cleaning and laundry products. If you are not happy with your purchase, we offer a 30-day return window for all unused and unopened items.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all seals are intact to prevent leaking or damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.